FAQ
The leather
What is full grain leather?
Full grain is the outermost layer of the hide, with the natural surface left intact rather than sanded off and stamped with an artificial pattern. It is the strongest part of the hide and the only kind that develops a real patina. It is also the most expensive, which is why most bags are not made from it.
What is crazy horse leather?
Crazy horse is full grain leather finished with a heavy wax. Rub the surface and the colour shifts, then settles. Scratches lift out under a thumb rather than staying as damage. It arrives looking slightly weathered and gets better from there.
Why does my bag look different to the photograph?
Because it is a natural material. Grain, tone and marking vary across a hide and between hides, so no two pieces are identical. Small differences in shade and texture are the material behaving correctly, not a fault.
Will the colour change?
Yes. Leather darkens where it is handled and lightens where it catches sun. Within a few months your piece will have a colour it did not arrive with, concentrated in the places you touch most. That is the patina, and it is the point.
Ordering
How long will my order take?
Orders are dispatched within 1 to 3 business days. Within the United States they usually arrive 5 to 7 days after that. International orders commonly take 7 to 21 business days in transit, depending on the destination and on customs. You will get a tracking link by email when it ships.
How much is shipping?
US shipping is free on every order, with no minimum to reach. International shipping is calculated at checkout for your address and varies by country and by the size of the piece, so you will see the exact cost before you pay.
Do you ship outside the United States?
Yes. We ship to most of the world. Choose your country at checkout and the shipping cost for your address is calculated there.
Will I have to pay customs or import duty?
Possibly, if you are outside the United States. Import duty and local sales tax are set by your own government, not by us, and are not included in the price. Your carrier will usually collect anything owed before delivering the parcel, and may add a handling fee for doing so. We cannot calculate these at checkout or refund them, so it is worth checking your country's threshold before ordering.
Can I return something?
Yes, within 30 days of delivery, unused and in its original packaging, wherever you are. Return shipping is paid by you, which is worth bearing in mind on an international return. Contact us first so we can send you the return address. Full details are on our Shipping and Returns page.
Care
How do I look after it?
Keep it dry, let it dry naturally if it does get wet, and condition it once or twice a year. Full instructions are on our Leather Care page.
What if it gets scratched?
On waxed leather, rub the scratch with your thumb and it will usually blend in. On unwaxed full grain, leave it. Scratches become part of the surface rather than a flaw in it.
Anything else
How do I get in touch?
Use the contact page or reply to your order confirmation email. A person answers everything.