Refund policy

Refund Policy

We want you to be satisfied with your Verrone purchase. If you are not, this
policy explains how to return it.

Return window

You have 30 days from the date your order is delivered to request a return.

Condition

To be eligible, the item must be unused and unworn, free of scratches, marks
and odours, and returned in its original packaging with any dust bag, care
card or accessories that came with it. Leather shows handling quickly, so
please inspect an item before using it. Items returned in used condition may
be refused or refunded in part.

How to start a return

Contact us via our Contact page with your order number and the item you wish
to return. We will confirm your return and send you instructions and a return
address. Items sent back without first requesting a return will not be
accepted.

Return shipping

Return shipping is at the customer's expense unless the item is faulty or we
sent the wrong product.

Return address

Once your return is approved, send it to 176 N Water St, Rochester, NY 14604.
Please request the return first so we can confirm the address is still
current.

Damages and problems

Please inspect your order as soon as it arrives. If an item is defective,
damaged in transit, or you received the wrong product, contact us within 7
days of delivery with photographs and we will make it right at no cost to you.

Items that cannot be returned

Gift cards, and any item marked as final sale at the time of purchase, cannot
be returned. Personalized or monogrammed items cannot be returned unless
faulty.

Exchanges

The fastest way to exchange an item is to return the original for a refund
under this policy and place a new order for the item you want.

Refunds

Once we receive and inspect your return we will email you to confirm whether
it has been approved. Approved refunds are issued to your original payment
method within 10 business days. Please allow additional time for your bank or
card issuer to post the refund. Original shipping charges are not refunded
unless the return is due to our error or a faulty item.

If more than 15 business days have passed since we approved your refund and
you have not received it, please contact us.

Contact

Questions about a return can be sent through our Contact page and a person
will answer.